USF Sarasota-Manatee - Facilities

Facilities Planning & Management


Customer Survey

The Director of Facilities Planning and Management performs a quarterly assessment of departmental goals and objectives in support of the USF Sarasota-Manatee Strategic Plan and reviews that assessment with the Regional Chancellor.

Facilities Planning and Management also conducts an annual performance assessment through a blind survey of the campus community, including faculty, staff and students. The overall unit goal is an overall customer satisfaction score of at least 4.5 on a 0-5 scale. The unit uses the results of the survey to assess performance and service levels, determine if the performance is meeting the assessment goals and objectives, and to implement changes to provide improved customer service. Individual performance goals and evaluations for the unit management and staff are established partially on the survey information.

2009-2010 FPM Survey

2007-2010 FPM Survey Results Comparison

2009-2010 Customer Satisfaction Survey Assessment and Improvement Plan